10-Session Pack: Physiotherapy – Osteopathy – Physical Rehabilitation

SERVICE AGREEMENT FOR TRAINING AND/OR PHYSIOTHERAPY SERVICES

This service agreement covers services focused on HEALTH and SPORTS PERFORMANCE provided through MYOX, subject to the following clauses:

1. Session Duration: The duration of each working session, whether conducted at home or at the Myox studio, is between 45 and 60 minutes.

2. Cancellations & No-Shows: Any missed session by the client without at least 24 hours’ prior notice will be billed as a completed session.

3. Session Packs & Expiration: Both 10-session and 20-session packs have an expiration period of 3 months from the date of purchase (designed for an intended frequency of 1 or 2 sessions per week, respectively). An exception applies when these packs are purchased alongside an «Online Program», in which case they assume the expiration date of the online agreement (under this scenario, time slots are not permanently reserved, but rather scheduled upon request subject to availability).

4. Contract Extensions: In connection with the previous clause, in the event of medical leave or other force majeure circumstances, the time elapsed during such period will be applied as an extension of the agreement, effectively extending the expiration date of session packs and/or online tracking via the Myox app.

5. Session Tracking: Session tracking will be managed by Myox administration; this record will be available to the client within their personal account area in the Myox app.

6. Provider Commitment: Myox commits to the fulfillment, proper execution, and delivery of the services detailed in this contractual document within the established timeframe.

7. Client Disclosure & Liability: The client undertakes to provide entirely truthful information regarding health and athletic assessments, acknowledging that they bear sole and full responsibility for any harm or injury arising from omitted information or misuse of the service.

8. Assumption of Risk: The client has been properly informed that physical exertion through any training methodology may place stress on the body. Consequently, the client is responsible for disclosing any medical condition, history, or subjective personal physical sensations that could present even the slightest risk during training.

9. Consent to Treatment: The client authorizes the physiotherapist to apply the various therapeutic modalities, methods, and techniques—whether invasive or non-invasive—deemed necessary to treat their condition or injury. The client will always be fully informed prior to application regarding both the expected benefits/purposes of the therapy and any potential associated risks.

10. Prohibited Substances: The client agrees to carry out the assigned program without using any type of doping or banned performance-enhancing substance. In the event of reasonable suspicion, this agreement will be terminated under the conditions specified in the «Contract Termination» section.

11. Confidentiality & Intellectual Property: All information provided to the client across any format or medium is intended solely to facilitate the proper execution and personalized, private adaptation of the program. Therefore, this information must remain confidential and cannot be shared with third parties without prior authorization.

12. Payment Obligations: The client agrees to complete all payments as specified in the contract and/or invoice attached as an addendum to this document.

Contract Termination

1. Breach of Contract: In the event of a breach of the above clauses by either party:

   • If the breach is committed by the client, they will not be entitled to a refund of any amounts paid to date.

   • If the breach is committed by the provider, a refund will be issued for the amounts received corresponding to services not yet rendered.

2. Force Majeure: In cases of force majeure, such as an injury, illness, or accident that entirely prevents the continuation of the training plan, physical therapy treatment, or any program adjustments on either a temporary or permanent basis.

To purchase Physical Training and/or Physiotherapy services with Myox, reading and accepting the «Terms and Conditions» is mandatory. Completing a transaction through this payment gateway constitutes full acceptance thereof.